Notice of Privacy
This privacy notice is delivered in accordance with the provisions of articles 8, 15, 16, 36 and other relative and applicable articles of the Federal Law on Protection of Personal Data Held by Private Parties (“LFPDPPP”).
Casa de los Frailes Hotel with address at Calle de la Constitución Oaxaca, Oax CP 68000, This privacy notice is delivered in accordance with the provisions of articles 8, 15, 16, 36 and other relative and applicable articles of the Federal Law of Protection of Personal Data Held by Private Parties (“LFPDPPP”).
The objective
Give adequate, controlled and lawful use of the personal data that is handled for the processes of the Administrative System at Casa de los Frailes Hotel.
Your information is required for the hotel's internal processes. Among the means to obtain it are registration slips, telephone reservations, quotes, agreements, satisfaction surveys, your comments, complaints and/or suggestions.
The personal data requested are: name and surname, date of birth, gender, address, telephone numbers, email, social network address, list of likes and interests in their social networks, age range, federal taxpayer registry (RFC), marital status, occupation, nationality or citizenship, license plate number of your car; Facebook and Twitter address; main reason for your trip and number of trips per year; name and data of third parties; name of your company, your position and contact details; details of your credit or debit card and method of payment, billing information; information about your interests, preferences, opinions and hobbies; demographic data, including geolocation data of your device each time you use the Wi-Fi network of Casa de los Frailes Hotel, your IP address and browser type when obtained by electronic means, data on the use and consumption of internet services from your device, as well as the use of third-party applications and services.
We inform you that Casa de los Frailes Hotel does not obtain personal data that is considered by the LFPDPPP as sensitive personal data. We can obtain data from your credit card for the purpose of reservations and payment in case you do not make the reservation effective.
Casa de los Frailes Hotel obtains or may obtain personal data from you through the following means:
• In person when you provide them to one of our employees, by filling out forms to accept our accommodation contract and when you check-in with us, or at our reception. Likewise, when you answer satisfaction and opinion questionnaires about the service, or when you subscribe to offers, promotions and contests or loyalty programs.
• Directly, when you provide them to us by telephone or through electronic means on our Website https://www.hotelcasadelosfrailes.com, for the following purposes: identify yourself, fill out the reservation form, pre-register for your check-in prior to your arrival at the Hotel, or check-out of your reservation, if applicable, and stay at our hotel, interact on our social networks or through cookies or web beacons, or via email. Likewise, when you use the Wi-Fi networks of the Casa de los Frailes hotel, when you answer questionnaires of satisfaction and opinion of the service by electronic means, or when you subscribe to offers and contests by our electronic means.
• Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies or third parties that provide us with databases, that support us during the reservation and marketing processes.
• Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies or third parties that provide us with databases, that support us during the reservation and marketing processes.
Cookies and Web Beacons
It is worth mentioning that when accessing internet sites you may find "cookies", which are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific internet page, which allow record some of your data on the Internet server.
Likewise, Internet pages may contain "web beacons", which are images inserted in the page or email, which can be used to monitor the behavior of a visitor, as well as to store information about the user's IP address, duration of the interaction time of said page and the type of browser used, among others.
By virtue of the foregoing, we inform you that Casa de los Frailes Hotel may use "cookies" and "web beacons" for a better performance of the site.
Most web browsers allow you to manage your cookie preferences. You can set your browser to reject cookies or delete certain cookies. You should also generally be able to manage similar technologies in the same way that you manage cookies - using your browser preferences. Please note that if you choose to block cookies it may affect or prevent the operation of our website and service.
One of the third-party services we use to track service-related activity, eg by setting cookies, is Google Analytics. If you do not want Google Analytics to collect and use information, you can install an opt-out system in your web browser.
(tools.google.com/dlpage/gaoptout?hl=None).
Obtaining and processing the indicated personal data is carried out for the necessary purposes:
Have a record of the guests to identify them as clients or users and provide them with the best service and attention possible, being able to record the time of use of the session online.
Prove the identity of the guest and verify the veracity of the information they provide us, being able to cancel their user account in case of finding anomalies or falsity in the data provided.
Contact guests when necessary through different means of communication, such as telephone, chat, email, among others, to complete transactions, process reservations or pre-registrations before their arrival at the hotel, provide personalized services, grant promotions, benefits, or discounts, update our systems or databases, or in cases of emergency.
Obtain billing information if required.
Achieve a face-to-face reservation directly at the hotel or online on our website https://www.hotelcasadelosfrailes.com, according to your specifications and needs.
Obtain your credit card information, which will only be used as a guarantee of the reservation, issuing a charge only in case the reservation is not made effective or when booking through our website https://www.hotelcasadelosfrailes.com
Consult you about the quality of our service and understand the specific needs of each guest, in order to provide you with a better service.
Comply with the internal policies and processes of Casa de los Frailes Hotel, as well as with the mandatory and contractual legal provisions that have been entered into with you by virtue of the existing commercial relationship.
Provide attention to your requests for complaints or claims and/or comply with the requirements of competent authorities.
Protect the interests and rights of Casa de los Frailes Hotel, in accordance with legal provisions.
Security and protection of your personal data
The purpose of Casa de los Frailes Hotel is that the personal data and/or sensitive data, which may be collected by virtue of this Privacy Notice, may be used for the proper operation and purposes of the Hotel and the government authorities that so use it. require; the foregoing in order that they may be used for administrative, marketing, sales, statistical and other purposes that may be of interest and/or for the benefit of the Holder.
The protection of personal data is the responsibility of Casa de los Frailes Hotel, who will take the necessary measures to prevent the loss and/or theft of information stored in physical and digital files.
We promise not to transfer your personal information to third parties without your consent, except for the exceptions provided for in article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties, as well as to carry out this transfer under the terms established by that law. .
Exceptions to Article 37
When the transfer is provided for in a Law or Treaty to which Mexico is a party;
When the transfer is necessary for the prevention or medical diagnosis, the provision of health care, medical treatment or the management of health services;
When the transfer is made to holding companies, subsidiaries or affiliates under the common control of the person in charge, or to a parent company or to any company of the same group as the person in charge that operates under the same processes and internal policies;
When the transfer is necessary by virtue of a contract concluded or to be concluded in the interest of the owner, by the person in charge and a third party;
When the transfer is necessary or legally required to safeguard a public interest, or for the procurement or administration of justice;
When the transfer is necessary for the recognition, exercise or defense of a right in a judicial process, and
When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the person in charge and the owner.
For the exceptions provided for in article 37 of the Federal Data Protection Law, if you do not express your opposition to the transfer of your personal data, it will be understood that you have given your consent to do so.
Express signaling of sensitive personal data
At Casa de los Frailes Hotel, in addition to the personal data mentioned above, for the purposes informed in this privacy notice we will use the following personal data considered sensitive: present and future health status, religious, philosophical and moral beliefs, union affiliation . We inform you that the purpose of processing the aforementioned sensitive personal data is for Casa de los Frailes Hotel to comply with the obligations arising from the legal relationship we have with the Owner. We promise that they will be treated under security measures that guarantee their confidentiality.
Means to revoke consent for the processing of personal data.
You may revoke your consent for the processing of your personal data by means of a request that you must send to the Official Privacy Officer, in writing, by email or by telephone. If after the revocation you request confirmation of it, the Responsible will respond expressly.
Means to exercise ARCO rights
You have the right to: (i) access your personal data in our possession and know the details of their treatment, (ii) rectify them if they are inaccurate or incomplete, (iii) cancel them when you consider that they are not required to any of the purposes indicated in this privacy notice, are being used for non-consensual purposes or the contractual or service relationship has ended, or (iv) oppose their treatment for specific purposes, as stated by law, ( jointly, the “ARCO Rights”).
To exercise your ARCO Rights, you must submit a request (the “Arco Request”), to the Responsible, to the attention of the Privacy Officer, to the Contact Address, accompanied by the following information and documentation:
Your name, address and email to be able to communicate the response to the ARCO Request;
A copy of the documents that prove your identity (copy of INE, passport or any other official identification) or, where appropriate, the documents that prove your legal representation, the original of which must be presented in order to receive the response from the Responsible Party;
A clear and precise description of the personal data with respect to which you seek to exercise any of the ARCO Rights;
Any document or information that facilitates the location of your personal data, and;
In case of requesting a rectification of your personal data, you must also indicate the modifications to be made and provide the documentation that supports your request.
The Privacy Officer will respond to your ARCO Request and the reasons for your decision by email.
ARCO Rights
The rights of access, rectification, cancellation and opposition of personal data.
You have the right to access, rectify and cancel your personal data, as well as to oppose their treatment or revoke the consent that you have given us for this purpose, through the procedures marked by the Federal Law on Protection of Personal Data in Possession of Individuals
If you consider that your right to protection of personal data has been violated by any conduct of Casa de los Frailes Hotel, you may file the corresponding complaint or complaint with the IFAI, for more information visit www.ifai.org.mx
For any questions, clarification and/or rectification of data, contact the telephone number: 01 (951) 513 6670 or email: